I installed Rosetta Stone on my laptop (Windows 7 Ultimate) a few days ago and it was working fine until today. Now when I try to open it it says: "Adobe AIR. The installation of this application is damaged. Try re-installing or contacting the publisher for assistance." I have uninstalled/re-installed several times and it hasn't helped. One more thing: when I go to the start menu and type in Adobe Air, it doesn't show up, only the installer does. I don't know if that's significant or not (I'm not tech-savvy). Please help?
Adobe Air "damaged", can't run Rosetta Stone
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Adobe Air Installation Problem Exit Code 7
I know this issue has been posted before but the solutions in those discussions (Windows Installer Cleanup or Microsoft FixIt Uninstall-Install) do not work. I am in an Enterprise environment and need to get Air updated on all of our computers.
Even logged on as Administrator here is the Install.log contents:
[2015-02-12:09:27:51] Runtime Installer begin with version 16.0.0.273 on Windows 7 x86
[2015-02-12:09:27:51] Commandline is:
[2015-02-12:09:27:51] No installed runtime detected
[2015-02-12:09:27:54] Relaunching with elevation
[2015-02-12:09:27:54] Launching subprocess with commandline c:\users\admini~1\appdata\local\temp\airc310.tmp\adobe air installer.exe -ei
[2015-02-12:09:27:54] Runtime Installer begin with version 16.0.0.273 on Windows 7 x86
[2015-02-12:09:27:54] Commandline is: -stdio \\.\pipe\AIR_5640_0 -ei
[2015-02-12:09:27:54] No installed runtime detected
[2015-02-12:09:27:55] Starting silent runtime install. Installing runtime version 16.0.0.273
[2015-02-12:09:27:55] Installing msi at c:\users\admini~1\appdata\local\temp\airc310.tmp\setup.msi with guid {7B77622E-DE90-48EA-B2C7-227B1DE58A01}
[2015-02-12:09:27:56] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2015-02-12:09:27:56] Rolling back install of c:\users\admini~1\appdata\local\temp\airc310.tmp\setup.msi
[2015-02-12:09:27:56] Rollback complete
[2015-02-12:09:27:56] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2015-02-12:09:27:56] Runtime Installer end with exit code 7
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Error message _ The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author.
The error message chronically comes up today.
It does not matter what air file I attempt to install.
I have uninstalled, cleaned registry and all the usual things.
And then re-installed - with the same error messages
Windows 7. Updated current.
2.8 ghz processsor, 12 G Ram - a machine to cook breakfast and make the beds.
" The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author. "
Here is the latest install log -
I am not knowledgeable to know how to decipher what it means.
Might anyone have any insight?
[2015-02-18:10:58:58] Unpackaging/validation complete
[2015-02-18:10:58:58] No app located for appID 'LocalizerLeadsTool' and pubID ''
[2015-02-18:10:59:01] Converting unpackaged application to a native installation package in C:\Users\admin\AppData\Local\Temp\flaAA62.tmp
[2015-02-18:10:59:02] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]
[2015-02-18:10:59:03]
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Error Updating AIR
Windows 7 system.
Current AIR version installed in all workstations: 16.0.0.245
Downloaded 16.0.0.273 installer from http://www.adobe.com/products/air/runtime_distribution3.html. Extracted MSI file (using WinZip). Whenever I run the MSI file the following message is shown:
"Another version of this product is already installed. Installation of this version cannot continue.."
If I run AdobeAIRInstaller.exe file, it will install OK and upgrade to latest version.
Using ORCA I checked that PROPERTY/PRODUCT CODE is displaying same GUID than current installed version .245. That could be the reason why is showing the error message.
I downloaded the installation file several times with same results.
I changed the GUID (last digit) to make it different than current installed version, but shows different error.
Any ideas how the MSI file can be fixed? or maybe ADOBE need to make the changes in the GUID?
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I cannot seem to get Air to install!
I get the following error message: An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator. I am the admin and have never had this message before, Please help so I can get this installed. It won't install using IE, Chrome, or Firefox!
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I keep restalling photoshop cc and it keep giving me this error help pls
-------------------------------------- Summary -------------------------------------- -
1 fatal error(s), 0 error(s) FATAL: Payload 'Microsoft Visual C++ 2008 Redistributable Package (x64) 9.0.0.3 {9B78FAB0-AC6B-11E0-8EF3-00215AEA26C9}' information not found in Media_db.
-------------------------------------------------------------------------------------
I have window 8
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Trouble installing .air app on mac
For the sake of people searching, or if the image gets removed on day, here is the error message as text:
"Sorry, an error has occured. The application cannot be installed due to a certificate problem. The certificate does not match the installed application certificate, does not support application upgrades, or is invalid. Please contact the application author."
I keep getting the above error when trying to install a new .air desktop file on a third-party Mac over which I have limited control. The .air app does work on Windows 8.1.
-Do you think it could be the AIR runtime (currently version 14, and am getting admin to update it to version 16)? I built the app in AIR 16.
-There is a previous version of the app, with a different certificate that is already installed. Would this possibly cause the error?
-Finally, I signed the app with a self-created certificate for development reasons. Is that likely to be a problem, it didn't seem to be an issue last time I did this?
Thank you.
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Cannot upgrade/uninstall/install Adobe air
I have a particularly puzzling problem.
AdobeAIR has never allowed me to update it. Ever. I have received countless notifications over the years, but everytime I clicked update, I received an error message. The version I have is 3.7.0.2090. I have attempted updating it to 16.0.0.273 all day. I continually receive this message:
"An error occurred while installing Adobe Air. Installation may not be allowed by your administrator. Please contact your administrator."
I have downloaded the latest version and selected "run as administrator". That didn't work. I tried creating a new administrator account on my pc and then selected "run as administrator" using that account. All to no avail.
I figured I might uninstall the version I have, so opened control panel (I'm running Windows 7, btw) and looked for the application in the Programmes list to uninstall it. However, the app was not listed. Anywhere.
I then found, in these forums, someone had a problem with updating and/or uninstalling and attempted a manual removal of some register keys. So following their instruction, I did that. However the issues and error messages remain unchanged.
I am at a complete loss. I cannot uninstall an app that doesn't exist. But I can't update the version I supposedly have.
Any help with this troubling issue would be most welcome.
Kind regards and desperate pleas...
podge
Edit: I have also tried repairing this problem using MicrosoftFixIt. That did not help.
Edit 2 : I have a notepad file from my users/.../AppData/Roaming folder should this information be of any help.
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The .air installer file of my application is damaged.
Hi all,
I am a developer for a desktop application to be installed in windows and mac. The air file is signed and migrated to new certificated as detailed here (Adobe AIR 1.5 * Signing an AIR file to change the application certificate). But while launching the installer in windows, the installer fails with the message "The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author." I have tried doing the following
- checked my date/time
- uninstalled/reinstalled the application
- removed the installtion folder etc.
But still the issue persists. Before failing, it also shows a dialogue that the "publisher identity is verified" - so I believe this issue is not related with codesigning/certificates, please correct me if I'm wrong.
Please let me know how to resolve this issue.
Thanks,
VivekS
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trying to find osx 10.6 air runtime installer
hello.
Most recent Air v.16 is only for 10.7+
Where can I find a Snow Leopard OSX 10.6 Air Runtime Desktop installer.
Upgrading OS is not an option.
what's the last air build supporting osx 10.6 ?
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Where can i find SCUP catalogue for Adobe Shockwaye player and Adobe Air
Where can i find SCUP catalog for Adobe Shockwave player and Adobe Air.
i need to upgrade Adobe Air 14.0 and Adobe Shockwave player 12.0.1.
i want to import catalog through SCUP and then deploy it using SCCM 2012r2
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installer file damaged try obtaining new installer file from app author?
I'm running windows 7 home premium & using google chrome. My ultimate goal is to connect my cricut to my alienware laptop
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Cant install or uninstall Adobe Air. Keep getting error message "This application requires a version of Adobe AIR which cannot be found"
I am running Windows 7 and use Adobe AIR for Flixster. When I tried to open Flixster I recieved an error message saying i needed to install Adobe AIR. I looked and saw that according to control panel, Adobe AIR is installed. I attempted to uninstall but get this EXACT message:
"This application requires a version of Adobe AIR which cannot be found. Please download the latest version of the runtime from http://www.adobe.com/go/getair, or contact the application author for an updated version."
I have tried going to the mentioned website but i get an error message saying installation failed and may need administrative privilages but I AM the administrator!
I then tried multiple solutions on the forums including the command prompt uninstall and still no luck. contacted customer support who told me i can only receive assistance through these forums.
Very frustrating. Please Help.
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Unable to install Adobe Air
WIN7 OS. All updates current. At one time in 12/2014, I was able to uninstall and reinstall Adobe Air. Il'm only using it to run Pandora on the desktop. Then a few weeks ago, opening Pandora began to bring up a dialog box wanting to update Adobe Air. Never able to update. Tried uninstalling - successful. Then went to install again.
Now cannot install. Error message has always been the same: "Sorry, an error has occurred. An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator."
This is a stand alone PC and I am the admin. I am logged on as admin. Never mind that, I have been attempting all installations by right clicking on the exe and selecting "run as administrator." Never works.
I tried MS Fix It tool - didn't work. (MicrosoftFixit.ProgramInstallUninstall.RNP.Run.exe) Result was that there was no fix applied because no problem was found.
I tried System File Checker tool (SFC.exe) - didn't work. "Windows Resource Protection did not find any integrity violations."
I went through the Troubleshoot AIR Installation Document - no help. I tried several of the suggested fixes, including running services.msc and using the manual option - didn't work.
I have no installer log to share, because the program is not installed.
I'm fresh out of ideas and rather upset that this has to be so freaking difficult. I either get a solution or just give up on the Pandora desktop application.
I would appreciate any useful suggestions that might lead to a positive resolution.
thanks for your time and attention.
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I need help downloading adobe air
My application says I need to download Adobe Air to run it. When I try to download this I keep getting the error I need to be the administrator. I am the administrator What can I do.
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Adobe Air, can't install or uninstall after updating OS X Yosemite 10.10.2
I updated my OS to 10.10.2 and suddenly nothing works. When I try to install AND uninstall Adobe Air, I get this message. I don't know how to fix it. I've tried installing Air on Chrome, Firefox, Opera and Safari browsers with no luck. Error message: "This application requires a version of Adobe AIR which cannot be found. Please download the latest version of the runtime from http://www.adobe.com/go/getair, or contact the application author for an updated version."
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Cannot re-install...Heck...Can't even uninstall
My control panel will not uninstall AIR.. TrendMicro found a virus a "flash" otherwise known as heur_swfmstr.a it "fixed" it but i decided to uninstall all my adobe products and re-install them....AIR will not uninstall...Can you help
Windows 7 ultimate
Yes I tried the normal way thru the control panel
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Problem installing Adobe Air for League of Legend
I keep on getting the error "This application requires a version of Adobe Air which cannot be found....." So i tried downloading from adobe but when i try to install it I get the same message this is driving me craz help pls
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Problems installing on XP
I have a product that I sell that installs fine on all except a new customer. After screensharing with him, I see he's running XP. I turn off all anti-virus, I run AIR installer, it says that version already installed on the computer. I then try running my AIR installer and it keeps cycling through needing to install Adobe AIR. The AIR runtime matches my install program (16), I've run as administrator and I'm out of ideas. Thoughts?
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i need to Add the configuration file '.airinstall.cfg' to the air bundled runtime installer directory. where do i get the airinstall.cfg from
i need to Add the configuration file '.airinstall.cfg' to the air bundled runtime installer directory. where do i get the airinstall.cfg from what are the contents of the .airinstall.cfg file please help.
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